Below are the terms and conditions under which you may use the content of the Website(www.secret.hr) and order and purchase products on it. Therefore, please read them before using this site. In this way we will avoid any possible misunderstandings and the consequences in this regard.
The website(www.secret.hr) (hereinafter referred to as: the secret® website) was started and edited by Eco Medical Europe j.d.o.o., Hektorovićeva 2. 10000 Zagreb, Croatia, VAT: 10112679819; MB: 081276489 (hereinafter referred to as Eco Medical or we).
Using the secret® website
Eco Medical is not responsible for any form of damage that may in any way arise from, or in any way related to the use of the secret® website, and for any damage that may occur to the user/visitor or any third party in connection with the use or misuse of the content of the secret® website.
By using the content of the secret® website, the user accepts all risks arising from such use. You are prohibited from using the site and the content for any purpose other than to do business with the secret® website in any way inconsistent with these Terms.
All content displayed or contained on the secret® website may not be reproduced, distributed or otherwise used in any way that is contrary to these Terms.
It is specifically expressly prohibited to modify, publish, transmit, sell, display, edit, copy or otherwise exploit the content, visual identity, applications and software of the secret® website, except as expressly provided for in these Terms or as a result of the foregoing Eco Medical approvals.
It is strictly forbidden, in any way, to use the secret® website to send or encourage the spread of unwanted electronic communications (so-called spamming).
The User acknowledges and warrants that they will use this site in accordance with these Terms and all applicable laws and rules, including, without limitation, all those relating to the Internet, e-mail (emails), data and privacy.
The User acknowledges and warrants that they will use the downloaded content exclusively in a manner consistent with these Terms, otherwise such use is considered inadmissible, in which case Eco Medical is entitled to claim damages from the User and to limit or fully limit the provision of the service to the user.
The prices of products displayed on the secret® website are in Kuna and include VAT. Shipping costs are not included in product prices. Prices, payment terms and special offers are valid only at the time of ordering and/or payment and are subject to change without previous notice. Delivery costs are communicated when ordering and depend on the delivery service to be selected and will be charged accordingly.
Eco Medical reserves the right to make mistakes in the description and photograph and in the advertising of the product. All customer rights to complaints and refunds are described in these terms.
Payment by credit cards and payment by wire or transaction account is supported.
Receipt of shipment
When picking up the order, the Buyer is obliged to inspect the delivered product and check for any visible external damage on the shipment or on the product itself, and if any, immediately advertise to the delivery worker and refuse to take over the delivered product. Upon delivery, the Buyer receives an invoice and acknowledgment of receipt of the shipment, which he is obliged to sign if there is no reason for complaint.
By signing the acknowledgment of receipt, the Buyer confirms that he has taken over the shipment and that there is no visible external damage, that it matches the product from the invoice and that all documents are delivered with the product in accordance with the applicable legal regulations.
If the Buyer, upon examination of the delivered product in the manner described above, finds that there are some reasons for complaint, the product/parcel should be immediately claimed to the supplier, as subsequent complaints after the delivery will not be accepted.
If the product has a hidden defect that could not be detected by normal inspection at the time of pickup, and which the Customer notices after opening, it is entitled to unilaterally terminate the Agreement and to refund or replace the product within fourteen (14) days.
Right to unilaterally terminate the Agreement
The Buyer may terminate the Contract without stating the reason for this, within fourteen (14) days from receipt of the goods, and the term begins to run from the day when the product was handed over to the Buyer or to a person designated by the Buyer who is not the carrier.
In order for the Buyer to be entitled to unilaterally terminate this Agreement, he must inform us of his decision to unilaterally terminate the Agreement before the deadline, by unambiguous statement sent by post or e-mail, stating his name, address, telephone number or e-mail address, and may use the enclosed sample contract termination form.
The Seller is obliged to immediately submit to the Buyer a confirmation of receipt of the statement on termination of the Contract.
The Buyer is obliged to return the products to the Seller without delay and within fourteen (14) days at the latest upon notification to the Seller of the termination of the Contract and shall bear the direct cost of returning the product. Send these products to: Eco Medical Europe j.d.o.o., Hektorovićeva 2. 10000 Zagreb, Croatia
The Seller must return the payment only after the goods have been returned to him or after the Buyer provides him with proof that he has sent the goods back to the Seller. The Seller is under no obligation to refund any additional costs resulting from the Buyer’s explicit choice of shipping, which is different from the type of standard shipping offered by the Seller.
The prerequisite for unilateral termination of the Agreement is that the product has not been used, has not been damaged and is in its original packaging.
You can electronically complete and submit a copy of the one-way termination form on our website. We will send you an acknowledgment of receipt of the notice of unilateral termination of the Agreement by electronic mail.
Exclusion of the right to terminate the Agreement
The Buyer shall not be entitled to unilaterally terminate the Contract if the subject of the Contract is sealed goods which for health or hygiene reasons are not suitable for return, if they were unsealed after delivery (if the protective film was removed from the product) or if there was no contents.
If the product is returned defective, with major damage or without parts and documentation, and if it is not delivered within the next eight (8) days, it is considered that the Buyer has not fulfilled his obligation to return the goods and the Seller is not obliged to make a refund.
Notice of Consumer Written Complaint Method
You can submit all complaints:
– To the address: Eco Medical Europe j.d.o.o., Hektorovićeva 2. 10000 Zagreb, Croatia
– Email: email@example.com
Upon receipt of the complaint, we will notify you and respond to all complaints within fourteen (14) days of receipt, and the Buyer must provide accurate information to receive the response.
Unilateral Termination Form
Name, surname and address of the consumer: _____________________________________
To: Eco Medical Europe j.d.o.o., Hektorovićeva 2. 10000 Zagreb, Croatia, firstname.lastname@example.org
I _________________________________________________ hereby declare that I unilaterally terminate the Agreement on the sale of goods listed on the invoice.
Consumer Signature: _______________________________________
(only if this form is completed on paper)